Frequently Asked Questions
How do I know what size collar to get my dog?
It is important that you measure your dog accurately for the best fit possible. Measure the circumference of your dog's neck and add two
fingers user the tape measure to allow for a comfortable fit. If your dog's neck measures near a maximum range of a given collar size,
please go up to the next collar size. If you are purchasing one of our collars as a gift please refer to the size chart and choose the breed
and weight that best describes the dog.
How do I place an order on-line?
Click the Shop Collection link above to browse our collar selection. When you see an item you are interested in purchasing, simply select
the options to customize the item and click on the "Order" button to add this item to your shopping cart at AnnaMaxin.com. Click on the "Cart"
Image to review your entire order. When you are ready to check-out, all on-line shopping transactions are handled through PayPal’s secure
connection and payment authorization process, however using and exiting or creating a new PayPal account is necessary. Proceed through
check-out as directed.
How can I make a change or cancel my order?
Cancellations and order changes submitted within 24 hours of original order submission will be accepted at no additional charge. Submit
written request to sales@biscuit-and-gravy.com or phone 512-947-7114.
All cancellations or order changes submitted after 24 hours of original order submission will incur a 15% service fee based on the item(s)
retail cost.
What are the shipping rates & options?
Biscuit & Gravy offers free shipping with any order via USPS Priority Mail. Expect delivery from time of shipment from Austin, Texas to take 2-
5 days to arrive. We are unable to ship to PO Boxes and military addresses (AFO or PPO boxes). We apologize for any inconvenience.
Does Biscuit & Gravy accept international orders?
We are unable to accept international orders at this time. We apologize for any inconvenience.
What payment methods do you accept?
We accept Visa, MasterCard, Discover, American Express or PayPal. You do not need to be a PayPal member to pay by credit card.
What tax rate are you charging?
If you live in, or ship your order to Texas, we are required to charge you local tax on your purchase.
How long can I expect delivery to take?
Every order is handmade and will be filled as promptly as possible (please allow between 1 to 2 weeks for most orders). We will notify you
as soon as possible of any delays.
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